We offer several ways to get support, depending on your needs and the time of day. Our goal is to make sure you can always reach us 24/7.
CHAT SUPPORT (24/7)
You can contact us at any time through our virtual assistant available via the chat icon at the bottom-right corner of the screen.
If your question requires help from a human agent, the chatbot will either connect you with one of our agents (during opening hours) or help you create a support ticket when our team is offline.
Our agents’ opening hours are:
| Monday | 09:00 - 16:00 |
| Tuesday | 09:00 - 16:00 |
| Wednesday | 09:00 - 12:00 |
| Thursday | 09:00 - 16:00 |
| Friday | 09:00 - 16:00 |
| Saturday | 09:00 - 14:00 |
WEBFORM
If you would like to reach us outside of our live chat hours, you can contact us via our webform, and we will get back to you via email as soon as possible.
→ Webform
Need assistance with a store purchase?
If you require help with something purchased in one of our physical stores, please contact the store directly. Our online customer service team is unable to assist with in-store purchases.
Have a question unrelated to online orders?
Our online customer service cannot assist with inquiries unrelated to online orders or our website. For all other inquiries, please contact the relevant department. You can find the appropriate contact information on this page: https://bestseller.com/contact.