Apologies that you have received a damaged item - this usually does not happen.
In case you have received a damaged item, we kindly ask you to return the item back to us.
To return your damaged item please follow the steps below:
- Select the relevant return reason.
- Pack the item together with the return slip into a bag or box depending on the fit of the item.
- Stick the prepaid return label on the parcel. Make sure that it covers the original shipping label.
- Drop off the parcel at your nearest drop off point.
Please note the item will only be refunded once we receive and register it as returned in our warehouse, we cannot provide you with a refund before we receive the item.