Are you applying the code to already-reduced items?
A voucher code can’t be combined with any other promotions, giveaways, or applied to already-reduced items.
Does the voucher code only apply to a specific brand, category, or have a minimum order value?
Voucher codes can have different conditions. Please check whether your voucher code can be combined with the items in the cart. You’ll find the information in the voucher code conditions.
Did we send you the code by email?
If there’s a link in the email, use the link.
Is there no link or is the link not working?
Have you tried entering the code manually? To avoid typing errors, try copying and pasting it. Remember all our codes are case-sensitive.