A few things, you should be aware of:
You will need to verify the email in relation to which you are requesting information. This means that we will send you an email to which you must reply before we can process your request. We require this verification for fraud purposes.
Once you have verified your email, you will receive an email from us confirming that we will handle your request. Processing your request can take up to 30 days from the time that you have verified your email. Should we need more time, you will be informed of the delay and the reason for it.